Incorrect postcodes cause more delays than omitting the postcode altogether. A complete address including correct postcode must be provided. We can only deliver to physical addresses and not to PO boxes.
In cases such as these, you will be notified. Mail-Order-Trees cannot be held responsible for delayed deliveries due to factors beyond our control such as Public Holidays or adverse weather conditions which make it impossible to lift bare-rooted trees. Every effort will be made to make deliveries in this time or on a date requested by you.
Please take the time to fill out the special instructions box in the checkout area with the details of a neighbour or safe place that your trees can be left. We will, as ever, aim to stick to our usual timescale but please be aware that this may not always be possible. Our usual delivery time is up to 10-15 working days but due to these unprecedented times and ensuring the safety of everyone at Mail Order Trees, we are currently operating a reduced workforce. This means we do not ship to Isle of Wight, Channel Islands, Northern Ireland/Ireland and any Scottish Islands. Unfortunately we are unable to ship to any other locations aside from these. We have a standard flat rate charge of £7.95 per consignment (including VAT) to England and Wales so the more you buy, the more you save! Prices for Scotland, Grampian, the Highands can be found in the checkout area. A great feature of our specially designed cardboard boxes is that they are 100% recyclable, which will help to reduce your carbon footprint even further. Here at Mail Order Trees, getting your trees and plants to you quickly and in perfect condition is our top priority. Please also note that couriers are no longer directly coming into contact with customers, so please fill in the order notes box (when you are in the shopping cart just before the page you put your address in) with any information about safe places to leave the goods you have ordered. We would just like to thank you all for your understanding and patience at this time, and if you have any queries please do not hesitate to contact us using the following contact information: 01638 724992 or via email on Please note we are experiencing high levels of emails so there may be a delay with the response, for this we can only apologise. Please also note that couriers are no longer directly coming into contact with customers, so please fill in the order notes box in the shopping cart section with any information about where you would like us to securely leave your trees and plants. Rest assured, it is still possible to place new orders through our website and if we are unable to deliver your order, we will reserve your purchases until normal service is resumed. If we are unable to fulfil any order placed with us, we will contact you directly as soon as possible. Please email you have any questions then you can of course call us on 08, but please note that we will always need to see photos of the tree in order to advise a course of action or send out a replacement.Īny orders placed will be dispatched up to 10-12 working days (not including weekends). In order to assess the problem or the cause of the failure, we require photos to be emailed to us: please send us a picture of the tree overall (including the soil) and a close-up of the problem. If your tree starts to show signs of failure, for example if the leaves unexpectedly go brown, please contact us as early as possible and we can advise you on a course of action which could prevent eventual failure of the tree. If we believe that your tree has failed due to an innate problem with the tree then we will replace it if it has failed within the 2 year period. Please note that the trees will not be covered under the guarantee if they have been neglected in some way, i.e by a lack of watering or by being planted in unsuitable conditions. Whilst we do thoroughly inspect all of our trees before dispatch, we do understand that sometimes trees can fail through no fault of your own. Here at Mail Order Trees, we want our customers to buy with confidence, which is why we offer a 2 year guarantee on all of our trees.
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